Top critical review
7 people found this helpful
You get what you pay for
on February 18, 2013
My experience has been awful with this company.
I first purchased in December. They took over a month to ship to Canada. The product arrived after even the delayed estimated shipping date. After complaining to QQ Tech for the delay, they offered a $5 rebate.
Then I unboxed the product and tried to use it. The earphones are flimsy and the armstrap will not stay on your arm. No problem though, I planned on buying a better set of headphones regardless.
The construction of the MP3 player unit seems solid. It has a nice weighted feel in your hand. However, my device does not work. I attempted using it several times, trouble shooting on the internet and re-reading the manual. I am typically a power-user when it comes to electronic devices, and did everything in my power to get it to work. I contacted QQ tech again. They offered me a $4 refund if I were to keep the device. Why would I keep a broken device? Now I'm trying to ship back to them for a refund and it is a massive headache. The customer service replies in incomprehensible English, using incomplete sentences, no punctuation and very confusing wording. I can show samples if needed.
It's unfortunate that my experience was so poor with this product and company. I was really looking forward to making this purchase in December 2012. It's now February 2012, and I have no functioning product and a great headache in dealing with this shoddy company.