1. The Seller. I am SO disappointed. I bought this as preparation for a 2 month trip. I received it and it was just horrible and disgusting. The liquid was so nasty, the brush was bent, I felt so sad about it :( A few people I showed it to said it looked like it had been used. SO me being so dumb, (after it was useless to send it back since I wouldn't be available to receive another one by mail) I used it. I had to drain it and what not for the mascara to actually stay on my eye. After DAYS of doing that, my right eye started itching and getting irritated. Of course it's the mascara, had it been something else both my eyes would have been infected. I threw this mascara away already. I blame the seller. I owned this same mascara a while ago and it was perfect. cornerstoremel was the seller. I trusted them because of all the good reviews they had. I contacted them and they were more than happy to work with me. But of course, I'm out the country, so what's the use. Worse $20 I've ever spent. Extremely disappointed.