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So far the PL-89s have been fine. My issue has to do with the complete ...
on December 29, 2014
So far the PL-89s have been fine. My issue has to do with the complete lack of service/warranty available from BIC/Acoustech.
I bought TWO PL89s and TWO PL200 subwoofers. They looked and sounded great. Then I heard crackling coming from the left side. The PL200 subs were wired in series with each of my Acoustech PL89 tower speakers. One of the PL89s had stopped working. I assumed it must be something in the PL200 subwoofer crossover that was causing the problem. SO I wired directly to the PL89, buypassing the PL200 and its crossover and the PL89 worked fine. If I wire to the sub, it works, but the PL89s don't. Simple right? I've had both subs and the towers for less than 6 months. So here comes the good part.
I call the Acoustec BIC America at 877.558.4242. A recorded message of a woman's voice plays telling me to select 2 to get warranty/technical support. I do, and the very same person answers the phone. She tells me she doesn't know anything technical and tells me to call Sean at 480.489.4536. So I do and I get nothing but a VM, day after day after day. When I again call back to the number listed in my instruction booklet I get the same woman as before, who now takes an attitude with me because her "tech guy" must not be available, or whatever. This has gone on for days and as of today I have moved both Acoustech PL200 subs to the garage and will be buying new subwoofers from a different manufacturer. It will be a company with local sales, service, and warranty facilities where I live. I live in the small burg of Las Vegas. I am writing the Acoustechs PL200s off as a total loss and holding my breath on the PL89s. There is NO WARRANTY. There is NO SERVICE. You can't even buy replacement parts from Acoustech BIC.
I can't believe I spent so much money for Acoustech gear and the warranty/service is non existent. Buy this stuff only if service and warranty isn't important to you.